Email support: support@nipsapp.com
Include your player name, the game, the approximate time and what happened. Never send an authentication token, recovery code, authenticator secret or store purchase token.
Purchase help
If Apple App Store or Google Play charged you but coins did not appear, reopen Store → Coin Shop and select Restore unfinished purchases. If the balance still does not update, send us the transaction or order number from your store receipt. Refund eligibility and payment-method issues are handled under the store’s policies.
Account access
A guest account remains connected to the original device. Add an email from Profile → Account to enable recovery. If you lose access, contact support from the recovery email associated with the account.
Multiplayer and connection issues
Include the game, room or table type, device model, operating-system version, network type and approximate time. Try reopening the app and changing between Wi-Fi and mobile data before contacting us.
Chat, voice and player safety
Use the clearly labelled Report, Block and Mute controls in the app. Blocking is immediate. Reports enter our moderation process. For urgent safety concerns, stop communication, leave the table and contact support with the player name and approximate time.
Account deletion
Delete immediately inside Joy Mates through Profile → Delete my account. If you cannot open the app, follow the instructions on our public deletion page.