This policy explains how Joy Mates, operated by NipsApp Game Studios (“NipsApp”, “we”, “us”), handles information when you use our games and social features.
Information we collect
- Account and profile: a random player ID, authentication token, display name, generated avatar, selected language, and an email address only if you enable account recovery.
- Gameplay and progress: games joined, match results, scores, statistics, rankings, missions, achievements, inventory, league activity and coin-ledger transactions.
- Social content: table chat, direct and group messages, friend and club relationships, reports, blocks and moderation records.
- Purchases: Apple App Store or Google Play product ID, signed transaction or purchase token, transaction or order ID and the virtual coins granted. Apple or Google processes payment details; Joy Mates does not receive your full card or bank information.
- Diagnostics and operations: self-hosted events such as session starts, match completion, feature errors and moderation activity. These records use the random player ID and are retained for up to 90 days. We do not use an advertising ID or device fingerprint.
- Notifications: a device notification token only when you enable notifications.
- Support: the information you include when contacting us, such as your email address, player name, issue details and store transaction or order number.
Microphone and voice chat
Your device requests microphone access only when you choose voice chat. Voice is transmitted live between participating players, is not recorded and is not stored by our game server. Signalling information is processed to establish the call. Turning voice off or leaving the table stops microphone use.
How we use information
- create and secure accounts;
- operate and synchronize multiplayer games;
- save progress, rankings and virtual-item balances;
- verify purchases and prevent duplicate or fraudulent credits;
- provide chat, friends, clubs and other requested social features;
- detect abuse, enforce our rules and review reports;
- diagnose errors and improve reliability; and
- answer support, privacy and deletion requests.
When information is disclosed
Your display name, avatar, game actions and messages are visible to the players you choose to interact with. Purchase-verification data is processed through Apple App Store or Google Play, according to the store used on your device. Hosting and communications providers may process limited data on our behalf to operate the service. We do not sell personal information, serve behavioural advertising or use third-party advertising trackers.
Retention
Account and gameplay records remain while the account is active. Self-hosted diagnostic events are retained for up to 90 days. Filtered or reported content and enforcement records may be retained as reasonably necessary to protect players, investigate abuse, prevent fraud and handle appeals. Support correspondence is retained only as needed to resolve and document the request.
Deletion and choices
You can edit profile information and notification choices in the app. Delete your account through Profile → Delete my account, or use the account-deletion page. Deletion removes the active account, profile, recovery email, authentication factors, social graph, progress, notification token and eligible tournament entries.
Auditable ledger records and messages already delivered to another player may remain under a de-identified identifier for accounting integrity, fraud prevention and the other player’s conversation history. Required safety or legal records may also be retained for the applicable period.
Security
Production traffic is encrypted in transit using HTTPS. We use access controls and limited data collection, but no internet service can guarantee absolute security. Keep recovery codes and authentication tokens private.
Children
Joy Mates is intended for adults and is not directed to children. Do not use the service if you are below the minimum age permitted in your country.
International processing
Our providers may process information in countries other than your own. We use providers to operate the service subject to applicable contractual and legal safeguards.
Your privacy rights
Depending on where you live, you may request access, correction or deletion of personal information, or object to certain processing. Email support@nipsapp.com. We may ask for limited information to verify account ownership.
Changes
We may update this policy as Joy Mates changes. We will revise the effective date and provide additional notice when required.
Contact
NipsApp Game Studios
Email: support@nipsapp.com